Welcome to eCommerce peace of mind.
Easily manage orders for in-store pickup, curbside pickup, and delivery, with Unqueue for Business.
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Why Unqueue?
Earn more
With Unqueue, your store is always open and accepting online orders 24/7, which translates into more earning potential for your business.
Flexibility
You decide how and when you’d like to fulfil orders. Set your opening days, along with options for in-store pickup, curbside pickup, or delivery.
Here for you
Unqueue has a dedicated customer support team. Have a question or a technical request? Send us a message in-app and we’ll get right back to you.
Feature Overview
Delivery is great, but your customers want more. Unqueue for Business lets you decide how you'd like to fulfil orders; in addition to delivery, you can process curbside and in-store pickup orders with ease.
Ready to join Unqueue? Creating your store is as easy as 1, 2, 3...
1. Download
Download the Unqueue for Business app from the App Store or Google Play.
2. Create
Create your account and set your preferences.
3. Add
Add your products and switch on your store!
Pricing and Features (USD)
When you sign up with Unqueue for Business, your first month with us is free; you’ll get to explore our full feature set, while processing unlimited orders. Once that time is up, we offer monthly pricing that scales as your business grows.
Features Breakdown
Starter
Perfect for getting new businesses off the ground.
Go-getter
Ideal for small businesses, caterers, specialty goods.
Pro
Great for retail stores, like pharmacies and hardwares.
Enterprise
Suited to fast food, and other high volume retail stores.
Monthly Fee (USD)
0
30
90
200
Online Payment Transaction Fees (TT)
6.5%+$3
6.5%+$3
6.5%+$3
5.8%+$2.10
Order Limit
15
200
1000
5000
Payment
Cash payments
✓
✓
✓
✓
Debit/credit card payments
✓
✓
✓
✓
Online payments
✓
✓
✓
✓
Fulfillment
In-store pickup
✓
✓
✓
✓
Curbside pickup
✓
✓
✓
✓
Delivery (your driver/s)
✓
✓
✓
✓
Unqueue Delivery (our network)
✓
✓
✓
✓
Web view
✓
✓
✓
✓
Custom domain
$
✓
Pickup Tags
✓
✓
✓
Setup and promotion
Unqueue Uploader
✓
✓
✓
✓
Store setup (assistance)
✓
✓
✓
Store setup (complete service)
✓
✓
Promotional graphic (intro)
✓
✓
✓
✓
Promotional graphics (multiple)
✓
✓
✓
Push notifications to shoppers
✓
✓
✓
Boosted social media promotion
✓
✓
✓
Better Business mailers
✓
✓
✓
Unqueue Learning resources
✓
$
✓
✓
Custom branding
$
$
Concierge services
Business registration
$
$
$
$
Accounting
$
$
$
$
Product photography
$
$
$
$
Support
Customer support (chat)
✓
✓
✓
✓
Customer support (phone)
✓
✓
$ - Add-on feature/additional cost
How it Works
1
Ready?
Customer orders from your store using the Unqueue app.
2
Set!
You receive a notification of that order, pack the items, and mark the order as ready. This triggers a notification to your shopper or driver to collect.
3
Done.
Business hands over order to shopper for curbside or in-store pickup, or driver for delivery. Order is complete.
Questions?
+ I’m already using WhatsApp for pick-up orders. Isn’t Unqueue kind of the same thing?
Unqueue does so much more than a list sent over WhatsApp could ever do! Unqueue gives you greater control of order fulfillment, the ability to check off items as you pack them, automatic notifications to your customers if you’re out of something on their list, and we tally their order to give you a total, tell you how they’re paying, and even when they’re at the shop and how much change you need to give them. Best of all, your customers can pre-order and pre-pay with a credit card in the app itself, so there's no transaction that needs to be made when they get to you – only a handover of their order.
+ If I start using an app for my business, won't people stop coming to my store? I don't want that.
Unless you want it to, Unqueue isn’t meant to take over or replace your physical store. Rather, it’s an additional touchpoint through which you can reach your customers, particularly those who are progressive and would like online ordering, as well as those who may still be wary of spending too much time browsing your shop in person due to COVID. Think of it more like a version of your store, where people are free to visit and purchase any time.
+ I’ve already got my business listed on a food delivery platform – why would I sign up for another one?
Simple… Unqueue isn’t just a food delivery platform. Think order management, rather than delivery, and you’ll get a better idea of what the app is about. Unqueue’s mission is to get people out of lines – across a wide range of industries – by helping businesses to efficiently manage curbside and in-store pick up orders at their store, or delivery orders they fulfil or that we can fulfil through the Unqueue Delivery network.
+ Doesn't it take long to set up a store on an app? I'm really busy!
With Unqueue for Business, you can get your store online in just five minutes. Use the Unqueue Uploader to add your CSV inventory for super fast setup, or let us integrate with your existing point-of-sale system. We also offer store setup assistance.
+ Can you guys help me if I have questions about my store?
Absolutely! Our dedicated customer service team is always here for you. Tap the in-app Help button, and we'll talk you through any issues you're having.
+ Is Unqueue a marketplace, or is it a tool for companies to manage their orders?
Both: Although Unqueue was built with the mission of getting people out of line by managing pickup and delivery orders, all of the stores that are on the app are searchable by and accessible to customers, so it functions as a marketplace as well.
+ What if we have an item listed as in stock and the customer orders it but when we go to pack it it turns out that we’re out of stock?
If you cannot fulfil an order in its entirety, you may cancel it, and drop your customer a note in the app to let them know why. If you're short an item on their order, you can notify them of that as well. Keep in mind, though, that we make it easy to turn availability off and on for products in your store.
+ How does Unqueue work with my existing inventory and accounting systems? I use Peachtree to manage my inventory.
You can download your inventory from Peachtree and upload it automatically to the app using the Unqueue Uploader. When you’re fulfilling Unqueue orders, simply scan the item out as you usually would to update your inventory software.
+ What if I try Unqueue and it doesn't work for me? Is there a cancellation penalty?
Unqueue gives you a free month to use our service. If at the end of that month you decide it’s not for you, you can cancel at no cost, at which point your account will be reverted to the Starter plan. Also, if you do go on to take a monthly subscription, you can cancel that at any time, without paying a penalty or cancellation fee.
Ready to elevate order management?
Get in touch